Diasoft became the General Partner of the VI Annual Financial Sphere Award for the section "Banks and Payment Services". The company submitted a large-scale project for implementation of its FLEXTERA BI for automation of regulatory reporting in VTB24. At the award ceremony, which took place on 30 March 2017 in Moscow, VTB24 and Diasoft's project was named one of three best implementations in the category "Reporting Solutions".
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FLEXTERA Front Office
FLEXTERA Front Office is a comprehensive suite of software solutions supporting different aspects of the bank’s daily front office interactions with its clients and partners. The solution combines multi channel enablement with advanced CRM capacity to ensure ubiquitous client servicing, optimize the bank’s operations, and to explore new cross selling opportunities.
The access to the integrated customer information, or a 360-degree view of the customer, allows strengthening the bank’s competitive positions in the market through proactive communication with its clients and effective promotion of financial services based on the deep customer knowledge. The bank’s employee can check what services and products the client uses and analyze the history of his/her financial operations and previous interactions with the bank before coming up with a new offering. Providing access to the client’s personal information, this tool also allows avoiding data replication, save the client’s time and lets the bank:
- automate cross selling,
- quickly modify and customize the sales terms,
- rapidly launch new services,
- provide effective information advising,
- optimize the bank’s operations.
This powerful loyalty tool is supported by the use of the Single-Window technology — a convenient communication and integration instrument which allows the bank’s staff to use the same user interface for the unified access to all customer information used by multiple applications.
In addition, FLEXTERA Front Office offers to its Customers high-end decision support and workflow technologies and provides unlimited opportunities for integration with third party banking applications.
Together with other Diasoft’s solutions, FLEXTERA Front Office provides complete lifecycle support for retail, corporate and investment banking and capital market operations. Due to their technological advantages, all the FLEXTERA solutions open to our Customers new opportunities for the strategic business development and streamlining of their banking services.
FLEXTERA’s support of all modern delivery channels and the use of its in-built efficient mechanism for quick deployment of new delivery tools considerably enhance the bank’s opportunities for wider customer reach which is especially important for financial institutions with extensive geographic coverage.
All the delivery channels are tightly interconnected within FLEXTERA Front Office to ensure integrated multi channel approach to banking. This approach allows the bank to provide to its customers a new level of servicing through a comprehensive combination of all modern servicing instruments. This ensures a consolidated access to all banking services through any delivery tool and immediate deployment of new products and services in every separate channel application avoiding the need for their individual configuring.
For example, a newly launched financial product is easily integrated into online banking functionality together with its simultaneous launch in other channels, like mobile banking, branch automation applications or self-service terminals.
Being integral parts of FLEXTERA Front Office, all available delivery channels can access consolidated customer data and successfully communicate with every front office module.
FLEXTERA Front Office Functional Modules
FLEXTERA Loan Origination and Management
The module supports the overall loan origination process and a broad range of operations with loan products such as consumer loans, car loans, mortgages, credit cards, loans to individual entrepreneurs, small and medium business lending, and credit lines. The functional scope of the module covers the following processes:
- Support of diverse sales channels,
- Individual and corporate loan applications processing,
- Credit fee calculation,
- Decision making support,
- Loan documents management,
- Credit payments.
FLEXTERA Deposits Front Office
The module handles the complete deposit origination and management process, providing such functions as:
- Deposit calculators,
- Document management,
- Deposit renewal, redemption, and cancellation,
- Assignment and deposit transfer,
- Accumulated interest accrual and payment.
FLEXTERA Cardholder Front Office
The module supports all front office operations related to the payment cards including information and advisory services, card application processing, cash withdrawal and payments, setting card limits, card blocking, presenting card account statements, etc.
FLEXTERA Payments and Money Transfers Front Office
The module provides the support of all types of individuals’ payments and money transfers via local and global payment systems. The functional scope of the solution includes anti-money laundering control, flexible fee accrual mechanisms, interaction with clearing systems, and accounting and reporting functions.
FLEXTERA Safety Deposit Boxes Front Office
The module supports all operations under safe boxes rental agreements, including registration and modifying of rental agreements, rental fee calculation, customer visits logging, and financial reporting.
FLEXTERA Teller Front Office
The module supports various transactions with local and foreign currencies, foreign exchange operations, card payments and cash withdrawal both at the bank’s office and through the remote cash offices. The module’s functional scope also includes the end-of-day processing and accounting operations.
FLEXTERA Settlements Front Office
The module ensures the automation of the cash and cashless operations with the current and settlement accounts. The solution supports accounts opening and closing, changing contract terms, and control of various documents and payment details.
FLEXTERA Mutual Funds Front Office
The module automates clients’ actions with investment funds shares and banked-managed mutual funds including sale, purchase, and exchange operations.
FLEXTERA Factoring Front Office
The module provides support of the bank’s factoring operations including applications processing, factoring agreements management, and interaction with contractors.
FLEXTERA Custodian Front Office
The module covers all front-office processes related to custodian and depository operations.
FLEXTERA Brokerage Front Office
The module provides support of security trading operations.
FLEXTERA Precious Metals Operations Front Office
The module supports all the bank’s operations with precious metals trading and servicing precious metals accounts.
FLEXTERA Information Services
The module automates the customer’s access to the information and advisory services available both at the bank’s office and through a variety of modern self service channels. The range of the provided information can vary from the update on the customer’s application processing status to product information or account references.
FLEXTERA Claims Processing
The module deals with customers’ claims in accordance with the bank’s internal claims processing schemes.
FLEXTERA Customer Loyalty Programs
The module supports all the steps of loyalty program management including the client’s enrollment to the program, access to the bonus account information, choice or modification of bonus services, etc.
FLEXTERA Documentary Operations
The module automates operations with letters of credits and guarantees.