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FLEXTERA Insurance Front Office

FLEXTERA Insurance Front Office is a comprehensive suite of software solutions supporting different aspects of the Insurer’s daily front office interactions with its clients – both individual and corporate — and partners. The solution ensures advanced support of sales and claims initiation processes with the use of a Single Screen technology.

The solution combines multi channel enablement with advanced CRM capacity to ensure ubiquitous client servicing, optimize the Insurer’s operations, and to explore new cross selling opportunities.

The access to the integrated customer information, or a 360-degree view of the customer, allows strengthening the Insurer’s competitive positions in the market through proactive communication with its clients and effective promotion of financial services based on the deep customer knowledge. The Insurer’s employee can check what allgokkasten.nl services and products the client uses and analyze the history of his/her financial operations and previous interactions with the Insurer before coming up with a new offering. Providing access to the client’s personal information, this tool also allows avoiding data replication, save the client’s time and lets the Insurer:

  • automate cross- and up-selling,
  • quickly modify and customize the sales terms,
  • rapidly launch new services,
  • provide effective information advising,
  • optimize the Insurer’s operations.

 

This powerful loyalty tool is supported by the use of the Single-Screen technology — a convenient communication and integration instrument which allows the Insurer’s staff to use a single screen for the unified access to all customer information used by multiple FLEXTERA applications. This ensures enhanced customer servicing, reduces service time by up to 30-40% and provides better cross selling opportunities and advisory tools.

FLEXTERA Insurance Front Office supports all modern delivery channels and uses its in-built efficient mechanism for quick deployment of new delivery tools which enhances considerably the Insurer’s opportunities for wider customer reach and geographic expansion.

Today FLEXTERA offers the following standardized tools for the rule-based access to its functional applications:

  • FLEXTERA Branch Automation providing integrated web-client or rich-client access to customer data and functional applications from the Insurer’s employees workstations,
  • FLEXTERA Call Center for contact centers automation and their integration with IVR systems,
  • FLEXTERA Mobile supporting mobile and SMS-messaging functionality,
  • FLEXTERA Online providing comprehensive tools for the online access to the insurance products,
  • FLEXTERA Kiosks supporting operations with customer accounts through information and self-service kiosks.

 

All the delivery channels are tightly interconnected within FLEXTERA Insurance Front Office to ensure integrated multi channel approach. It allows the Insurer to provide to its customers a new level of servicing through a comprehensive combination of all traditional and modern servicing instruments. This ensures a consolidated access to all Insurance services through any delivery tool and immediate deployment of new products and services in every separate channel avoiding the need for their individual configuring.

FLEXTERA INSURANCE FRONT OFFICE FUNCTIONS

FLEXTERA Insurance P.O.S. — The module is designed to provide client services via the Insurer’s remote offices or other points of sale such as partners, insurance brokers, agents. The solution is a powerful sales tool allowing effective management of sales networks and online data exchange between sales points and the consolidated corporate database.

FLEXTERA Self-Service — The module represents an online customer self-service portal for customer access to the information on insurance products, policy purchase, and claims initiation.

FLEXTERA Bancassurance —The module automates business processes related to selling insurance policies via bank sales channels. The solution integrates insurance sales into bank loan origination processes and ensures streamlined communications of banks with Insurance companies.

FLEXTERA Claims Center — The module provides comprehensive FNOL support of the clients, with multiple channels available for accepting customer queries and rule-based claims triage.

FLEXTERA Claims Processing — The module automates claims processing and provides a consolidated analysis of accepted claims.

FLEXTERA Customer Loyalty Programs — The module supports the overall process aimed at Customer retention and loyalty improvement.